1. Introduction
Ultimate Roofing Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://ultimateroofingservices.net/ or engage with our roofing services. By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Name: Full name for service appointments and communications
- Email Address: For sending estimates, confirmations, and service updates
- Phone Number: For scheduling appointments and SMS communications
- IP Address: Automatically collected for security and analytics purposes
- Cookies: Small data files stored on your device to improve website functionality
- Property address and details related to roofing services
- Service preferences and project specifications
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing roofing estimates, consultations, and services
- Scheduling and confirming appointments
- Sending service updates and project communications
- Processing payments and managing billing
- Improving our website and customer experience
- Marketing our services (with your consent)
- Complying with legal obligations
4. SMS / Text Messaging Opt-In
By providing your phone number and checking the consent box on our website, you agree to receive SMS text messages from Ultimate Roofing Services. You may receive marketing messages about special offers and promotions, as well as non-marketing messages including appointment reminders and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookie & Tracking Practices
We use different types of cookies and similar tracking technologies:
- Essential Cookies: Necessary for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors and display relevant advertisements
You can disable cookies through your browser settings, though this may limit website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
6. Data Security and Handling
We implement appropriate security measures to protect your personal information:
- SSL Encryption: All data transmission is protected with industry-standard encryption
- Secure Servers: Your data is stored on secure servers with restricted access
- Breach Notification: In the event of a data breach, we will notify affected users within 72 hours
- Regular security audits and updates to our systems
- Limited access to personal information on a need-to-know basis
7. Third Party Sharing
We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in our operations (bound by confidentiality agreements)
- When required by law or to protect our legal rights
- With your explicit consent
- In connection with a business transfer or acquisition
8. User Rights - CCPA & GDPR
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request copies of your personal data
- Right to Delete: Request deletion of your personal information
- Right to Opt Out: Opt out of the sale of personal information (we don't sell data)
- Right to Rectification: Request correction of inaccurate information
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Restrict Processing: Limit how we process your information
To exercise these rights, please contact us using the information provided below.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer information for:
- Active customer data: Duration of service relationship plus 7 years
- Marketing communications: Until you unsubscribe
- Website cookies: As specified in our cookie settings
- Legal compliance: As required by applicable laws
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: contact@ultimateroofingservices.net
- Phone: +17146168832
- Address: 702 north concen st?
We will respond to your inquiry within 30 days. This Privacy Policy may be updated from time to time, and we will notify you of any material changes by posting the updated policy on our website.